Position: Cafe Worker

Salary: $10.00 per hour

Reports to: Food & Beverage Supervisor

Posting Date: 2-13-17

Closing Date: Until Filled

Location: Gaming Division

Every employee of North Star Casino Resort is expected to greet and service our customers in a friendly, respectful manner and create a warm, fun atmosphere so that our customers feel welcome and enjoy visiting our establishment. North Star Casino Resort strives to provide a positive team environment where everyone contributes. 


STANDARD QUALIFICATIONS:

All employees of North Star Casino Resort  must meet  the following  qualifications.

  • Must be able to obtain and maintain  a Mohican  Nation  Gaming License.
  • Must submit to a Criminal Investigation Background Check {CIB).
  • Must have an acceptable attendance record.
  • Must submit to and pass a pre-employment drug screening and health screening.
  • Must be able to work weekends, nights and holidays.
  • Must be 18 years of age


STANDARD DUTIES:

  • Must attend all training provided by the North Star Mohican Casino Resort.
  • Must adhere to all established rules, regulations, procedures, and policies of North Star Mohican Casino Resort and the Food & Beverage Department.
  • Must participate in employee random drug testing program.
  • Must be able to work with a variety of people with diverse personalities.
  • Must attend all meetings, as assigned.
  • Must wear the approved departmental uniform.
  • Must be reliable and prompt when reporting to work.
  • Must maintain compliance with all workplace policies, procedures, ordinances, laws and other communicated  expectations,  including but not limited to: Employment  Manual, gaming  Ordinance, State Gaming Compact, Minimum lntemal Controls, Department Procedures,  memos and other communication from supervisory or regulatory personnel.
  • All other assigned duties.


EDUCATIONAL REQUIREMENTS:

  • High School Diploma or GED is preferred. High School Diploma or GED is required if you are 19 years old and under.
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QUALIFICATIONS

  • North Star Mohican Casino Resort is looking for a courteous and friendly individual.
  • Must possess good communication skills and possess ability to speak effectively and interact well with the customers and employees.
  • A minimum of six (6) months customer service experience is preferred.
  • Previous cash handling experience is required.
  • Must have basic math skills including addition and subtraction.
  • Must have ability to remain calm and professional in a fast paced environment.
  • Must possess the ability to be mobile 100% of the shift. Must be able to work in an area that is unusually hot, cold, and noisy.​​​​​​​
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DUTIES

  • Perform all tasks required to provide service to the guests in the cafe area including taking and filling food and drink orders, answering questions, etc.
  • Cook, prepare, and serve food items according to specifications in an efficient manner while displaying the highest standard of guest services.
  • Provide prompt, efficient, and courteous service to guests. Greet guests positively, treating each person as an individual and in a professional manner.
  • Maintain current knowledge of product offerings and prices. Inform guests of food and beverage specials, prices, and portions of food items.
  • Ensure proper identification and age of guests prior to serving alcoholic beverages.
  • Serve alcohol responsibly; watch for signs of intoxication and follow proper procedures to discontinue service when necessary.
  • Process all transactions (cash and non cash) with guests. Adhere to all revenue handling policies and procedures.
  • Maintain and verify cash drawer on a daily basis; keep cash drawer supplied with sufficient monies.
  • Maintain a safe and clean environment for guests and fellow associates.
  • Keep work area neat, clean, and stocked of needed product and supplies.
  • Engage guests in conversation and make their experience memorable.
  • Report any guest complaints or concerns to immediate supervisor for resolution.
  • Be knowledgeable of the facility, as location of restrooms and telephones, hours of operations, etc. and be able to efficiently handle guest inquiries.
  • Understand the goals and vision of the organization and demonstrate commitment to those goals in terms of individual and team performance.
  • Perform as a team member and assist fellow associates to ensure a smooth operation.
  • Prioritize and handle multiple tasks simultaneously.
  • Complete other duties as assigned.

SUBMIT APPLICATION TO:

North Star Mohican Casino
Human Resources Department
W12180 County Road A
Bowler, WI 54416
or Email completed application to: hr@mohicannorthstar.com​​​​​​​
or Fax completed application to:  (715) 787-4113

**To fill/submit applicaiton online, it MUST BE completed in Internet Explorer browser**

WE ARE A DRUG FREE EMPLOYER CANDIDATES MUST PASS DRUG SCREEN AND REMAIN DRUG FREE


THE STOCKBRIDGE-MUNSEE  COMMUNITY OPERATES AS AN EQUAL OPPORTUNITY  EMPLOYER EXCEPT INDIAN PREFERENCE IS GIVEN IN ACCORDANCE WITH THE

TRIBAL EMPLOYMENT PREFERENCE ORDINANCE