1. Practice excellent customer service skills at all times to include, but not limited to addressing other agencies, jurisdictions, customers, and general public requests courteously and promptly.
2. Maintain client financial accounts and records for the Child Support Agency on the State of WI KIDS computer system or other automated systems.
3. Enter financial data for new and modified child support orders in the State or other automated computer system.
4. Process and enter adjustments and reconciliations to cases in the State or other automated system in consultation with the assigned Child Support Specialist.
5. Obtain applicable financial reports relating to client accounts, including aging reports and process any adjustments or actions necessary for review by the assigned Child Support Specialist and the Child Support Manager.
6. Audit files and make sure orders are current.
7. Prepare and house required spreadsheets related to agency cases.
8. Run annual, quarterly, monthly, weekly, and daily reports for the State or other automated system(s); follow through with necessary action.
9. Complete in-depth financial analysis of complicated client accounts and make recommendations for revisions, corrections, and/or changes to the Child Support Specialist and/or the Child Support Manager.
10. Document contracts, correspondence, and record all actions taken for each case utilizing the automated system and/or related filing systems.
11. Assist the Child Support Attorney by providing the necessary information and documentation on cases referred; testify in hearings as needed.
12. Respond to client inquiries relating to the financial aspect of their case.
13. Issue Income Withholding documents to employers.
14. Produce and mail monthly statements from the automated system to Custodial Parent’s, Non-custodial Parent’s as requested or required.
15. Assist in the development and implementation of all related procedures.
16. When needed; accept applications and referrals for child support services assist in locating parents, provide referral services to clients, and perform initial interviews with new applicants.
17. Maintain back-up documentation for all transactions, including receipts for payments for fees and support paid by payers.
18. Maintain strict department security, confidentiality and quality to meet professional standards of the department. Must sign a confidentiality statement prior to employment.
19. Provide notary services for clients/customers.
20. Represents the department in meetings related to program changes, reporting guidelines, and technical issues with other County, State and Federal personnel; resolves technical issues related to assigned area.
21. Must maintain an acceptable departmental attendance record.
22. Must be reliable and prompt when reporting to work.
23. Required to attend job related, in-service, meetings, and training to maintain professional and technical knowledge.
24. May be required to satisfactorily complete an exam or other testing requirement(s) to determine skill proficiency.
25. Must adhere to tribal law and other applicable laws as well as tribal personnel policies and procedures.
26. The above duties and responsibilities are not an all inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the supervisor.