Position: Child Support Manager

Location: S/M Community 

Salary: Negotiable/-Exempt

Table of Equivalencies: Applies 

Reports to: Director of Economic Support
​​​​​​​Grant Funded Position 

Posting Date: 10-6-17

Closing Date: 10-13-17 

Pay Grade: 6

Every employee of Stockbridge Munsee Community is expected to present themselves in a professional manner to customers as well as other departments. Stockbridge Munsee Community strives to provide a provide a positive team environment where everyone contributes.


 This position will promote the goals of the Stockbridge-Munsee Tribal Child Support agency.  Main duties will encompass the processing child support service to children and their legal guardians by performing establishment, enforcement and modification of child support orders, management of case files, and supervision of the child support staff members. Continuation of this position is contingent upon funding allocations.


All employees of Stockbridge Munsee Community must meet the following qualification:

1.   Must submit to and pass a pre-employment drug and health screening.

2.   Must be at least 18 years of age, unless otherwise stated on job description

3.   Must maintain an acceptable departmental attendance record

4.   Must be able to work weekends, nights and holidays

5.   Must obtain and maintain Elder/Youth License as stated on job description


1.       Supervise Child Support Specialists and Child Support Financial Specialist.

2.       Assist the Assistant Director of Economic Support with implementing the Tribal Child Support Agency policies and procedures.

3.       Practice excellent customer service skills at all times to include, but not limited to addressing other agencies, jurisdictions, customers, and general public requests courteously and promptly.

4.       Preparation of reports as required by the Tribe and the Federal Grantor.

5.       Maintain client files and records for the Child Support Agency on the State of WI KIDS computer system or other automated system(s).

6.       Enter financial data for new and modified child support orders in the State or other automated computer system(s).

7.       Process and enter adjustments and reconciliations to cases in the State or other automated   system(s).

8.       Obtain applicable financial reports relating to client accounts, including aging reports and process any adjustments or actions necessary.

9.       Complete in-depth financial analysis of complicated client accounts and make recommendations for revisions, corrections, and/or changes.

10.    Document contacts, correspondence, and record all actions taken for each case utilizing the automated system and/or related filing system.

11.    Assist our Attorney by providing the necessary information and documentation on cases    referred; testify in hearings as needed.

12.    Respond to client inquiries relating to all aspects of their case.

13.    Issue Income withholding documents to employers.

14.    Produce and mail monthly statements from the automated system to Custodial Parent’s (CP’s), Non-Custodial Parent’s (NCP’s) as requested or required.

15.    Assist in the development and implementation of all related policies and procedures. 

16.    Must maintain an acceptable departmental attendance record.

17.    Must be reliable and prompt when reporting to work.

Will maintain approx. 2% of the caseload for the Tribal Child Support Agency.

19.    Responsible for the development and monitoring of budgets.

20.    Supervise and train Child Support Staff to ensure that all rules, regulations, policies, safeguarding regulations and laws are being complied with.

21.    Preparation and submission of all required statistical and narrative reports; daily, weekly, monthly, quarterly and annually to the Tribal, Federal and State.

22.    Prepare annual safeguarding certifications for the Federal Office of Child Support Enforcement, Internal Revenue Service and Social Security Administration.

Provide notary services for clients/customers.

24.    Update Plans as needed to meet new Tribal, Federal and State regulations.

25.    Develops implements and administers policies and procedures necessary for efficient operation of the Tribal Child Support Agency.

Represents the department in meetings related to program changes, reporting guidelines, and technical issues with other County, State and Federal personnel; resolves technical issues related to assigned area.

Reads, evaluates, and distributes information to other staff regarding policy, procedures, and child support programs regulation changes as they occur.

28.    Required to attend job related, in-service, meetings, and trainings to maintain professional and technical knowledge.

29.    Must adhere to tribal law and other applicable laws as well as tribal personnel policies and procedures.

May be required to satisfactorily complete an exam or other testing requirement(s) to determine skill proficiency.

31.    The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position.  The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the supervisor.


1.       An Associate Degree in Business Administration or Public Administration preferred.

2.       Must have two years’ work experience as a manager or supervisor in a child support department.

3.       Must have at least 2 consecutive years work experience in: maintaining accurate records, preparing concise, clear reports, and developing and maintaining professional relationships with a variety of individuals and groups in a complex, multicultural environment.

4.       Ability to operate standard office equipment to include copy and fax machine, multi-line phone system, 10-key calculator, and printer.

5.       Must be proficient with Microsoft office, word, and excel.

6.       This position will be working closely with the community and must be able to effectively communicate with various people to include; elected officials, County, State, and Federal staff.

7.       Ability to learn and retain thorough knowledge of Federal, State, and tribal laws and regulations regarding child support.

8.       Knowledge of Tribal laws and regulations, related to child support, legal terms, and court room procedures and etiquette. 

9.       Ability to establish effective working relationships with the courts, law enforcement, and other family service agencies.

10.    Knowledge of available health and welfare resources and tribal assistance programs and the ways in which these resources may be made available to clients.

11.    Ability to read and interpret legal, accounting, counseling and personnel terminology.

12.    Ability to comprehend and interpret a variety of documents including tax records, case records, statistics and legal.

13.    Ability to perform mid-level data analysis including the ability to audit, reduce, assess, conclude and appraise.  Requires discretion in determining and referencing such to established criteria to define consequences and develop alternatives.

14.    Ability to communicate effectively both verbally and in writing.

15.    Requires the ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; may require ability to utilize principles of fractions and/or interpret graphs.

16.    Ability to exercise the judgement, decisiveness, and creativity required in situations involving the evaluations of information against a sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable.

17.    Must have excellent written and verbal communication skills and the ability to interpret complex court orders.

18.    Ability to multi task, prioritize workloads, make independent decisions, exercise good judgment, meet strict deadlines, and work well under pressure.

19.    Must adhere to strict confidentiality in all matters. (Must sign a confidentiality statement prior to employment.)

20.    Must be dependable and conscientious, possess initiative, and self-motivated.

21.    Must submit and pass a background security check to meet the Elder/Youth License Requirement as it pertains to the position and the location of the department prior to and during the course of employment with the Stockbridge-Munsee Community.

22.     Must pass pre-employment drug and health screening.  Must adhere to the Tribe’s Drug and Alcohol Free Workplace Policy during the course of employment.

23.    Must have a valid driver’s license, reliable transportation, and insurance are required.  Must obtain a Wisconsin driver’s license within 30 days of employment if applicant has an out-of-state driver’s license.  Must meet and maintain the eligibility to operate a personal or tribal vehicle under the driver acceptability guidelines as established by Mohican Nation Insurance.

24.    Must have demonstrated ability to maintain satisfactory working record in any prior or current employment.

25.    Must abide by departmental and organizational safety, testing, and uniform guidelines.

26.    Must be able to meet physical requirements of position.

27.    Must be eligible for coverage under the employer’s liability insurance.


Human Resource Department

Stockbridge Munsee Community

N8705 Moh He Con Nuck Rd

PO Box 70

Bowler, WI 54416or Email completed applcation to: Beverly Miller

or Fax completed application to (715) 793-4380

**To fill/submit applicaiton online, it MUST BE completed in Internet Explorer browser**


The Stockbridge Munsee Community operates as an equal opportunity employer. Except Indian Preference is given in accordance with the Tribal Employment Preference Ordinance.

Although an interview may be granted, this does not determine that the candidate fully meets the qualifications until it is determined by the interview team.