Position:  Room Attendant

Location: Resort Division

Wage: $10.00 per hour
Table of Equivalencies: Does Not Apply

Posting Date: 7-14-17

Closing Date: Until Filled
Reports directly to: Housekeeping Coordinator 

Every employee of North Star Mohican Casino Resort is expected to greet and service our customers in a friendly, respectful manner and create a warm, fun atmosphere so that our customers feel welcome and enjoy visiting our establishment.  North Star Mohican Casino Resort strives to provide a positive team environment where everyone contributes.


Clean hotel rooms as per instructions and training, including turning mattresses and noting date, arranging furniture, vacuuming, making beds, emptying trash, cleaning bathroom, dusting and whatever is required to completely clean the room.


All employees of North Star Mohican Casino Resort must meet the following qualifications.

1.   Must submit to court records search/background review.

2.   Must maintain an acceptable departmental attendance record.

3.   Must submit and pass a pre-employment drug screening and health screening.

4.   Must be able to work weekends, nights and holidays.

5.   Must be at least 18 years of age.


1. High School Diploma or GED is preferred.  High School Diploma or GED is required if you are 19 years old and under.


1.   North Star Mohican Casino Resort is looking for a courteous and friendly individual.

2.   Previous hotel housekeeping experience is helpful, but not necessary; will train.

3.   Must be able to communicate with and be able to answer hotel guest’s questions in a polite and courteous manner.

4.   Must have excellent guest service skills.

5.   Must be able to clean a minimum of 8-12 rooms in an eight-hour shift.

6.   Ability to carry out tasks and follow directions as necessary.

7.   Ability to comprehend material safety data sheets.

8.   Knowledge and understanding of cleaning products and respective surfaces as instructed.


1.    Constant hand movements (repetitive motions: grasping, holding, use of finger dexterity).  Required to use hands to finger, handle or feel objects, tools or controls; and reach with hands and arms.

2.    Constant walking and standing which may include kneeling, crouching and bending.

3.    Occasional pushing/pulling a seventy-five (75) housekeeping cart, lifting and/or moving up to sixty (60) pounds.

4.    Occasional climbing of stairs.

5.    Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and depth perception and the ability to adjust and focus.

6.    Work is generally performed in a casino setting with a higher noise level and where cigarette smoke is prevalent.

7.    Hotel is smoke free but NOT noise or dust free.


1.   Must attend all training as required by North Star Mohican Casino Resort.

2.   Must adhere to all established rules, regulations, procedures, and policies of North Star Mohican Casino Resort and the Hotel Department.

3.   Must participate in employee random drug testing program.

4.   Must be able to work with a variety of people with diverse personalities.

5.   Must attend all meetings, as required by the organization.

6.   Must wear the approved departmental uniform.

7.   Must be reliable and prompt when reporting to work.

8.   Must maintain compliance with all workplace policies, procedures, ordinances, laws and other communicated expectations, including but not limited to: Employment       Manual, gaming Ordinance, State Gaming Compact, Minimum Internal Controls, Department Procedures, memos and other communication from supervisory or regulatory     personnel.

9.   Collect soiled linens and towels, place in designated place on housekeeping cart, and during your shift drop soiled linens and towels into laundry chute.

10. Complete Maintenance Repair Request Forms and for immediate requests, report maintenance issues to the supervisor i.e. burned out light bulbs or slow drains in the   bathroom.  If damage to walls, furniture, carpet or fixtures, advise supervisor and Hotel Maintenance Tech as soon as possible.  Report unsafe conditions to supervisor         immediately.  Submit Maintenance Repair

11. Request Forms to supervisor at end of shift and ensure repairs have been made.   If encounter suspicious materials or behavior from guests, report to supervisor             immediately.

12. Replenish room supplies such as drinking glasses, bathroom amenities, towels, toilet paper, facial tissues, and in room hotel information, paper and pens.

13. At the end of the shift, stock housekeeping cart with the necessary cleaning supplies and amenities.

14. Before entering a guest room, always observe proper procedures as trained and instructed.

15. If the guest has checked out, turn in items left behind to the Housekeeping Lost and Found. Advise the supervisor and ensure it is recorded in the Housekeeping Lost and Found Log.  Guestroom key cards are turned into front desk at the end of shift.

16. Use room cleaning checklist to ensure all tasks assigned at the beginning of shift are completed and turn in the completed cleaning checklist to the supervisor at end of shift.

17. Clean and vacuum area immediately outside the guest room.

18. Restock, clean and straighten linen supply closet at the end of the shift.                                                                                                  

19. Observe safety and security procedures at all times. Be familiar with fire prevention and understand emergency and evacuation procedures.

20. When finished with the guest room, secure the room and notify the supervisor so they can do the final inspection.

21. May deliver ironing boards, pillow, baby crib or roll-away bed, or other amenities as requested by the guest(s).  Note the delivery of such items in Housekeeping Special Guest Items Log noting the item, guest room number, date and signature.                                                                                                       

22. Report pertinent information to the housekeeping coordinator.                                                                                                               

23. Adhere to the highest service standards to offer the resort guests an optimum hospitality experience.

24. Carry out all assignments received from the housekeeping coordinator.

25. Cross trained to work in laundry room and deep cleaning hotel rooms.

26. Become familiar with all aspects of hotel, spa, business center, exercise room, casino, dining facilities and special events.

27. All other assigned duties.


Human Resource Department

Mohican North Star Casino Resort

W12180 County Road A

Bowler, WI 54416 or

Email completed applcation to: Maureen Christensen

or Fax completed application to (715) 787-4113

**To fill/submit applicaiton online, it MUST BE completed in Internet Explorer browser**


The Stockbridge Munsee Community operates as an equal opportunity employer. Except Indian Preference is given in accordance with the Tribal Employment Preference Ordinance.

Although an interview may be granted, this does not determine that the candidate fully meets the qualifications until it is determined by the interview team.