Position: Banquet Houseperson

 

Wage: $7.50 per hour + tips (scheduled event)
$15.00 per hour (non-scheduled event)
This is a dual rate position 

Location: Resort Division

 

Flex + Shift Differential  

Posting Date: 1-28-22


Closing Date: Until Filled

Reports Directly to: Sales & Event Manager

Candidates hired may be eligible for up to a $400 hiring bonus

Every employee of North Star Mohican Casino Resort is expected to greet and service our customers in a friendly, respectful manner and create a warm, fun atmosphere so that our customers feel welcome and enjoy visiting our establishment.  North Star Mohican Casino Resort strives to provide a positive team environment where everyone contributes.

GENERAL RESPONSIBILITIES

The Banquet Houseman is responsible primarily for assisting in serving, set-up and clean-up of all banquet functions.  This is a fast-paced position that will involve constant customer interaction. 

STANDARD QUALIFICATIONS

  1. Must submit to court records search/background review.
  2. Must submit to and pass a pre-employment drug screening and health screening.
  3. Must be flexible with schedule to work all shifts, weekends, and holidays.
  4. Must be able to work with a variety of people with diverse personalities.
  5. Must have a positive attitude and provide a teamwork structure within the department.
  6. Must be willing to enhance self-development and be willing to adapt to change.
  7. Must be willing to attend all applicable training.
  8. Must have demonstrated ability to maintain a satisfactory working record in any prior and/or current employment.
  9. Must be eligible for insurance under the employer’s liability insurance.
  10. Must be at least 18 years of age.
  11. Must be COVID 19 fully vaccinated and remain up to date with required doses.

EDUCATIONAL REQUIREMENTS

  1. High School Diploma or GED is preferred.  High School Diploma or GED is required if you are 19 years old and under. * For Set-Up, position is part-time for minors aged 16-17 and must have either received their high school diploma or actively be completing their high school education.

DUTIES

  1. Must attend all training provided by the North Star Mohican Casino Resort.
  2. Must adhere to all established rules, regulations, procedures, and policies of North Star Mohican Casino Resort and the Food & Beverage Department.
  3. Must participate in employee random drug testing program.
  4. Must be able to work with a variety of people with diverse personalities.
  5. Must attend all meetings, as assigned.
  6. Must wear the approved departmental uniform.
  7. Must be reliable and prompt when reporting to work.
  8. Must maintain compliance with all workplace policies, procedures, ordinances, laws, and other communicated expectations, including but not limited to: Employment Manual, gaming Ordinance, State Gaming Compact, Minimum Internal Controls, Department Procedures, memos, and other communication from supervisory or regulatory personnel.
  9. Responsible for maintenance, and cleanliness of banquet rooms, hallways, storage, and service areas.
  10. Responsible for setting up, maintaining, and breaking down banquet rooms.
  11. Ability to follow directions from banquet event orders.
  12. Provide prompt, efficient, and courteous service to guests. 
  13. Greet guests positively, treating each person as an individual and in a professional manner.
  14. Assist banquet servers.
  15. Monitor guest needs on a continual basis ensuring all requests are promptly fulfilled.
  16. Ability to carry large and heavy trays on a continuous basis throughout a shift.
  17. Responds quickly to requests from guests, supervisors, or management in a timely, friendly, and efficient manner.
  18. Engage guests in conversation and make their experience memorable.
  19. Report any guest concerns or complaints to immediate supervisor for resolution.
  20. Maintain a safe and clean environment for guests and fellow associates.
  21. Maintain proper stock of all product and supplies needed for service in assigned stations.
  22. Be knowledgeable of the facility, as location of restrooms and telephones, hours of operations, etc. and be able to efficiently handle guest inquiries.
  23. Understand the goals and vision of the organization and demonstrate commitment to those goals in terms of individual and team performance.
  24. Reporting missing articles, damage or mechanical problems restaurant/lounge area and equipment.
  25. Perform as a team member and assist fellow associates to ensure a smooth operation.
  26. Prioritize and handle multiple tasks simultaneously.
  27. Must adhere to the Casino’s Drug and Alcohol-Free Workplace Policy during employment.
  28. Must maintain compliance with all workplace policies, procedures, ordinances, laws, and other communicated expectations, including but not limited to:  Employment Manual, Gaming Ordinance, State Gaming Compact, Tribal Internal Controls, Departmental Procedures, memos, or other communication from supervisory or regulatory personnel.
  29. The above-mentioned duties and responsibilities are NOT an all-inclusive list, but rather a general representation of the duties and responsibilities associated with this position.  The duties and responsibilities will be subject to change based upon organizational needs and/or deemed necessary by the department manager

 

QUALIFICATIONS

  1. North Star Mohican Casino Resort is looking for a courteous and friendly individual.
  2. Must possess good communication skills and possess ability to speak effectively and interact well with the customers and employees.
  3. Must have basic math skills including addition and subtraction.
  4. Must possess the ability to be mobile 100% of the shift including maneuvering through crowded areas.
  5. Must be able to work in an unusually noisy environment.
  6. Must have ability to lift, bend, stoop and twist while serving beverages.
  7. Must be able to lift up to 75 lbs. on a regular basis.
  8. Must have ability to remain calm and professional in a fast-paced environment.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

  1. Constant hand movements (repetitive motions: grasping, holding, use of finger dexterity).  Required to use hands to finger, handle or feel objects, tools or controls; and reach with hands and arms.
  2. Constant walking and standing which may include kneeling, crouching and bending.
  3. Occasional pushing/pulling, lifting and/or moving up to seventy-five (75) pounds.
  4. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and depth perception and the ability to adjust and focus.
  5. Work is generally performed in a casino setting with a higher noise level and where cigarette smoke is prevalent.
  6. Work environment is NOT smoke, noise or dust free.

 

Print Job Description

WE ARE A DRUG FREE EMPLOYER CANDIDATES MUST PASS DRUG SCREEN AND REMAIN DRUG FREE

 

The Stockbridge Munsee Community operates as an equal opportunity employer. Except Indian Preference is given in accordance with the Tribal Employment Preference Ordinance.

 

Although an interview may be granted, this does not determine that the candidate fully meets the qualifications until it is determined by the interview team.