Establish excellent customer service for all internal and external customers at all times and in all activities. Maintain effective working relationships with all internal and external customers. Develop solutions for customer concerns and continually focus on customer service as our top priority.
Track the performance of all Casino Bus Operations on multiple systems; create accurate timely reports from the CMP Bally system. Make recommendations to increase efficiencies and profitability of the Casino Bus Program.
Develop and Maintain Bus Operator schedules; distribute Bus Operator schedule on a weekly basis to departments as needed.
Schedule department events and activities; create and implement a communication plan to inform the Player Services staff of upcoming bus operations.
Establish and maintain an effective tracking system of all customer complaints within Bus operations. Respond to customer complaints and inquiries in a timely fashion to uphold our customer service standards.
Ensure all areas of Casino Bus Operations selections and changes are based on established performance expectations and results.
Maintain and monitor the scheduling of all Casino Bus Operations.
Track, analyze and report Bus offers and rewards to remain consistent with overall plan.
Inform Marketing Director of recommendations for improving all areas of the Casino Bus Operation; conduct research to resolve operational questions or issues.
Ensure standards of excellence are developed, implemented, and maintained for all Casino Bus Operations.
Actively greet visitors and direct them to the appropriate resort areas or staff personnel with courtesy and respect.
Edit and review all Casino Bus documents.
Attend and actively participate in departmental meetings.
Maintain inventory of office supplies and work with personnel to ensure resources are available to carry out responsibilities.
Maintain and operate office machines, equipment, and computers. Perform or coordinate general maintenance and repair.
Contribute to a team effort and accomplish related results as required.
Adhere to all Tribal Personnel Policies and Procedures, Tribal Standard Operating Procedures, and Area and Program Strategic Plans and Policies.
Maintain strict department security, confidentiality, and quality to meet professional standards of the department.
The above duties and responsibilities are not an inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the supervisor.