Ensures that the highest standards of customer service are maintained in accordance with policies and procedures set forth by North Star Mohican Casino Resort.
Must maintain an acceptable departmental staff record.
Must be reliable and prompt when reporting to work.
Must adhere to departmental dress code.
Greet all visitors to the Human Resources Department in a professional and cordial manner. Deal effectively with the general public.
Maintain file of incoming employment applications, complete the compliance process for background checks, and aid with the pre-screening process.
Contact applicants that will be scheduled for interviews and send notices to those applicants not selected for interviews. Communicate scheduling information to department manager.
Responsible for notifying applicants of job offers and rejections. Prepare letters regarding employment such as job offers, rejections, positive drug results, etc., as necessary.
Maintain daily communication with the compliance office, occupational health, management, as necessary.
Work closely with the departmental staff to ensure a smooth and efficient office.
Direct all inquiries concerning policies and procedures to the Human Resources Manager.
Will be held to the highest standards of confidentiality.
Schedule all pre-employment health and drug screenings with occupational health and coordinate gaming license pickups with compliance department.
Responsible for the posting of available positions and maintaining the job posting bulletin board.
Process all new hire paperwork, including all revision forms as requested.
Input employee data into Great Plains and time-keeping system; issue access badges.
Maintain filing systems for all active and inactive personnel files and any other departmental files relative to personnel functions.
Must adhere to the Casino’s Drug and Alcohol-Free Workplace Policy during employment.
Must maintain compliance with all workplace policies, procedures, ordinances, laws and other communicated expectations, including but not limited to: Employment Manual, Gaming Ordinance, State Gaming Compact, Tribal Internal Controls, Departmental Procedures, memos or other communication from supervisory or regulatory personnel.
The above-mentioned duties and responsibilities are NOT an all-inclusive list, but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based upon organizational needs and/or deemed necessary by the department supervisor/manager.