Position: Resident Services/Occupancy Specialist I


Location: Resident Services

Salary: $15.00

Reports to: Director of Housing

Posting Date:  11-24-21

Closing Date: 12-1-21


Pay Grade: 3

Every employee of Stockbridge Munsee Community is expected to present themselves in a professional manner to customers as well as other departments. Stockbridge Munsee Community strives to provide a provide a positive team environment where everyone contributes.


The Resident Services/Occupancy Specialist I (RS/OS) will work under the supervision of the Director of the Division of Community Housing.  The RS/OS will be responsible for researching, organizing, and coordinating services/subjects relating to housing to assist tenants and community members.  The RS/OS will be responsible for completing the required annual and interim recertification of information for occupancy, rent, and house payment determinations for all tenants served by the DCH.  Responsible to assist the Director in generating budgets, plans, grants, and all reports related to DCH funding.


  1. Gain and maintain a working knowledge of Native American Housing Assistance and Self Determination Act of 1996 (NAHASDA), the Federal Register, Stockbridge-Munsee Tribal Housing Ordinances, and Housing policies and procedures in order to assist and inform all tenants/applicants of requirements for housing.
  2. Responsible to assure that all tenants are in compliance with all required rules, regulations, ordinances, policies, and procedures by reviewing the file, written and verbal complaints, police reports, to make recommendations to the Director.
  3. Responsible to maintain all tenant files in a fashion suitable for audit and legal review.  This includes but is not limited to: all changes in income and household, written complaints, a tenant contact sheet, work orders, inspection reports, original applications, and copy of all contact letters and responses sent to all tenants, including filing of all required paperwork.
  4. Gain and maintain a knowledge of Housing and Tribal Programs/Services and non-Tribal resources available in order to assist tenants and community members seeking housing assistance. Make referrals for services or benefits not provided or obtainable through the housing office.
  5. Establish and maintain a schedule in order to annually recertify all tenant income and household composition.  This includes: notifying all tenants of the date the rent is due, provide required paperwork, assist with the completion of paperwork as requested, verify all information presented about income and household, data entry, provide tenant with notice of any change in rent or house payment amount. Assist with payroll withholding forms.  Prepare proper paperwork for the accountant to post changes to account when necessary.
  6. Establish and maintain a schedule to monitor the due date for all leases under NAHASDA and Tribal rental apartments managed by the DCH.  This includes notifying the tenant of the due date, setting up appointments to review and sign the lease.
  7. Arrange for educational sessions for tenants and community concerning budgets and money management, homebuyer education, fire safety, home repairs, and other subjects as directed or requested.
  8. Collect applications and maintain a waiting list for persons or families interested in the Homebuyer Program.  This includes: requesting updated information each time a unit is available, verifying income, household and eligibility and notifying applicant of selection for denial via the preparation of letters for the Director to review and sign.  Update Homebuyer waiting list as applications are received or a unit is accepted.
  9. Contact selected tenants to arrange for tenant orientation to housing which includes: making appointments to review and sign lease, review all policies and procedures, sign required forms, and inform selected tenant of costs required to move in and arrange move in inspection to be completed.
  10. Assist Director in generating annual budgets, HUD, Indian Housing plan, Annual performance report and any other funding applications and reports.
  11. Meet with other administrative housing staff to review, revise, and update policies and procedures for recommendation to Board and Council.  This includes notifying all tenants of approved changes.
  12. Answer phone, collect rent and water/sewer money, issue receipts, and take messages in the absence of the Office Manager.
  13. Must maintain an acceptable departmental attendance record.
  14. Must be reliable and prompt when reporting to work.
  15. Required to attend job related, in-service, meetings, and training to maintain professional and technical knowledge.
  16. Must adhere to tribal law and other applicable laws as well as tribal personnel policies and procedures.
  17. May be required to satisfactorily complete an exam or other testing requirement(s) to determine skill proficiency.
  18. The above duties and responsibilities are not an all inclusive list but rather a general representation of the duties and responsibilities associated with this position.  The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the supervisor.
  19. Must work well with other Departments and tenants.


  1. High school diploma or GED required.
  2. Experience in working with the public and various tribal and public agencies.
  3. Must obtain admissions and occupancy certification.
  4. Knowledge of general business practices and the operation of office equipment required.
  5. Prefer Knowledge in budgeting and working with grants.
  6. Ability to work independently with minimal supervision.
  7. Ability to communicate well both verbally and in writing required.
  8. Experience in coordinating, planning and organizing functions for the public preferred.
  9. Experience in maintaining records required.
  10. Ability to maintain confidentiality required.
  11. Must attend all training as directed by Supervisor.
  12. Must obtain and maintain coverage under the employer’s Employee Dishonesty policy.
  13. Must submit and pass a background security check to meet the Elder/Youth License Requirement as it pertains to the position and the location of the department prior to and during the course of employment with the Stockbridge-Munsee Community.
  14. Must be willing to attend all applicable training.
  15. Must pass pre-employment drug and health screening.  Must adhere to the Tribe’s Drug and Alcohol Free Workplace Policy during the course of employment.
  16. Must be eligible for coverage under the employer’s liability insurance.
  17. Must have demonstrated ability to maintain satisfactory working record in any prior or current employment.
  18. Must be able to meet physical requirements of position.
  19. Must have a valid driver’s license, reliable transportation, and insurance are required.  Must obtain a Wisconsin driver’s license within 30 days of employment if applicant has an out-of-state driver’s license.  Must meet and maintain the eligibility to operate a personal or tribal vehicle under the driver acceptability guidelines as established by Mohican Nation Insurance.
  20. Must abide by departmental and organizational safety, testing, and uniform guidelines.


  1. This position requires a lot of sitting with occasionally stoop, kneel, crouch, and lift and/or move up to twenty-five (25) pounds.
  2. Evening and/or weekend is required. Extended hours and irregular shifts may be required.
  3. Work environment requires excellent personal hygiene due to working in close proximity to others and in an enclosed area.
  4. A Tuberculosis (TB) Screening and/or TB Skin Test may be required.

How To Apply

Download and Fill Out Application 

Print Job Description 

Mail or Fax Application to:

Stockbridge-Munsee Human Resources
P.O. Box 70 Bowler, WI 54416 or (715) 793-4380



The Stockbridge Munsee Community operates as an equal opportunity employer. Except Indian Preference is given in accordance with the Tribal Employment Preference Ordinance.


Although an interview may be granted, this does not determine that the candidate fully meets the qualifications until it is determined by the interview team.