Training Department
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Welcome
Our department is guided by our Vision, Mission, and Value statements. We are available to assist you with your in-house training needs whether that is the development of specific curriculum, training aids, or helping assist with eLearning. If you need help with outside training needs, we can help coordinate the sessions. We are able to tailor workshops to meet your needs. In fact, we can produce microlearning workshops that can be presented during your staff meetings. Please complete a request for training form and either email, fax, or interoffice the form to us. We will then contact you by telephone or email to discuss details.
Vision
Self-empowered employees.
Mission
To help empower all Tribal/Casino employees to become the best version of themselves through continual training and learning.
Values
1. Every person in the organization is valuable and necessary.
2. Every employee is entitled to a safe positive working environment.
3. Provide superior service to others.
Stockbridge-Munsee Community Links
- Request for Training Form
- IHS Food Handlers license
- CPR (online) certification by the Red Cross
- Elder Youth license
North Star Casino Links
Sexual Harassment
Sexual Harassment for Frontliners
Sexual Harassment for Supervisors
Active Shooter Awareness Training
Title 31 Introduction Overview
Title 31 SAR Incident Reporting
Title 31 Large Currency Reporting
Trainings/Workshops Available
2-hour Workshops (presented in the Manager Essentials Series)
Manager Mindset
Setting the tone with ground rules, discussing mindset and mindset changes as a manager rather than employee, determining expectations, communicating and aligning expectations of self, employees, and organization’s policies.
Conflict Resolution
What it is and why it is important, exploration of identifying the cause of conflict and solutions to defuse conflict, learn to identify the cycle of conflict and understand the process of conflict resolution. Examine strategies for resolution and the skills necessary. When to involve the HR department.
Communication Part I
It’s all about what you say, how you say it and how you hear it. Topics covered include active listening, styles of communication, basic communication skills.
Communication Part II
A continuation of Communication Part I with topics that include communication skills, lines of communication, respect and effective communication in the workplace.
Leadership Styles and Skills
Discussion of what are leadership traits, determine your leadership style and how to develop your leadership skills.
Team Building
Interactive workshop focusing on what is a team and how to build, inspire, and support your team.
Interpersonal Skills
this workshop focuses on a variety of interpersonal skills that help managers interact with team members and others within and out of the organization.
Change Management
Change can be difficult; however, this workshop provides strategies to help understand change, reactions to change and how to prepare team members for change.
30 to 45-minute Workshops; recommended for staff meetings
Confidentiality and Social Media
Creating awareness of the policies and regulations of your organization and department. Suggestions for implementing the policies.
Ground Rules
The importance of ground rules and how to develop for your department.
Mindset
Who are you serving and what is your mindset? How to model positive and a strength mindset.
Team Member Communication (between shifts)
Use of communication skills to effectively and respectfully transition knowledge between shifts.
Team Member Communication with Management
Use of communication skills to effectively and respectfully communicate with supervisory staff.
Time Management
How do you manage your tasks and unplanned incidents? How do you manage your time and tasks at work? This workshop can assist you with determining the best way to manage your time.
Contact Information
Konkapot Location
W12635 County Road A
Bowler, Wisconsin 54416
Fax
(715) 253-2432
Casino Location
W12180 County Road A
Bowler, WI 54416
Staff
Donna H. Schwobe, M.S.
Location: Konkapot Lodge
Training Manager
(715) 793-5625
Sandra Barton, Ph. D.
Location: Konkapot Lodge
Training & Continuous Improvement Coordinator
(715) 793-5623
Dorotea Behling
Location: North Star Casino
Training & Development Specialist
(715) 787-2559
Nicole Elk
Location: North Star Casino
Guest & Employee Satisfaction Specialist
(715) 787-2521