Every employee of North Star Mohican Casino Resort is expected to greet and service our customers in a friendly, respectful manner and create a warm, fun atmosphere so that our customers feel welcome and enjoy visiting our establishment.  North Star Mohican Casino Resort strives to provide a positive team environment where everyone contributes.

Provides internal computer-related support to North Star Mohican Casino Resort along with functional and technical support to users. 

1. Must be able to obtain and maintain a Mohican Nation Gaming License.
2. Must submit to a Criminal Investigation Background Check (CIB).
3. Must submit to and pass a pre-employment drug screening and health screening.
4. Must be flexible with schedule to work all shifts, weekends and holidays.
5. Must be able to work with a variety of people with diverse personalities.
6. Must have a positive attitude and provide a teamwork structure within the department.
7. Must be willing to enhance self-development and be willing to adapt to change.
8. Must be willing to attend all applicable training.
9. Must have demonstrated ability to maintain a satisfactory working record in any prior and/or current employment.
10. Must be eligible for coverage under the employer's liability insurance.
11. Must be at least 18 years of age.

1. High School Diploma or GED is required.
2. Associate Degree in a computer or business program is required; or may satisfy this requirement with equivalent current certifications or work experience in a related field.

1. Ensures that the highest standards of customer service are maintained in accordance with policies and procedures set forth by North Star Mohican Casino Resort.
2. Must maintain an acceptable departmental attendance record.
3. Must be reliable and prompt when reporting to work.
4. Must wear the approved departmental uniform.
5. Must adhere to all established rules, regulations, procedures and policies of North Star Mohican Casino Resort and the IT Department.
6. Must participate in on-call rotation.
7. Install and optimally configure computer related hardware, including but not limited to personal computers, printers, network cards, hard disk, memory and optical drives.
8. Installs and optimally configures operating system and application software, including but not limited to Microsoft Windows Operating Systems, Microsoft Office, E-Mail Communications, other departmental specific software and all Gaming Systems software.
9. Prepares appropriate handout materials. All documentation must be reviewed by the immediate supervisor prior to distribution to users.
10. Provides support for system-wide backups.
11. Work with user related applications to troubleshoot functional and technical problems.
12. Assists in maintaining computer related procedure manuals.
13. Maintains computer-related inventory listing, including hardware and software.
14. Documents support activities according to organizational standards.
15. Prepares administrative reports on support activities as requested.
16. Completes weekly time reporting according to organizational standards.
17. Stays current in field, read assigned-publications and other documents.
18. Create and develop reports utilizing current software applications
19. Must be willing to carry company cell phone.
20. Must adhere to the Casino’s Drug and Alcohol-Free Workplace Policy during employment.
21. Must maintain compliance with all workplace policies, procedures, ordinances, laws and other communicated expectations, including but not limited to:  Employment Manual, Gaming Ordinance, State Gaming Compact, Tribal Internal Controls, Departmental Procedures, memos or other communication from supervisory or regulatory personnel.
22. The above duties and responsibilities are NOT an all-inclusive list, but rather a general representation of the duties and responsibilities associated with this position.  The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the department supervisor and/or manager.

1. North Star Mohican Casino Resort is looking for a courteous and friendly individual.
2. Must have at least one (1) year experience performing similar duties in a networked environment, or may satisfy this requirement through appropriate education/technical training beyond the Associate Degree.
3. Experience installing, maintaining and troubleshooting application software is required.
4. Must agree to the practice of team building.

1. Must be able to frequently walk, sit, stand, use hand to handle or feel, reach with arms and talk and hear.
2. Must be able to lift and/or move up to fifty (50) pounds on a regular basis, occasionally work in uncomfortably hot or cold environments, stand, stoop, kneel, crouch, crawl in awkward/cramped positions, and climb stairs/ladders.
3. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision and depth perception and the ability to adjust and focus, with the aid of prescription glasses/contacts, if needed; with the ability to read card and chip numbers.
4. Work is generally performed in a casino setting with a higher noise level and where cigarette smoke is prevalent.
5. Evening and/or weekend work is required.  Extended hours and irregular shifts may be required.
6. Work environment requires excellent personal hygiene due to working near others.
7. Work environment is NOT smoke, noise, or dust free.